Shipping & Delivery

Standard Delivery Information

UK Delivery Information – FREE shipping for orders over £100

FREE shipping is offered on orders over £100 to all UK postcodes.

When Free Shipping is chosen it will be sent the cheapest way possible and although the majority will get to you in 2-4 days working days, it may take up to 7 working days to arrive. If you require your order sooner, please choose a paid service.

UK Delivery Information – Orders under £100

Workshop Heaven offers a range of delivery options using Royal Mail and tracked courier services. Prices and service options are shown at shopping cart and checkout dependent on the postcode and the weight of the parcel. You will be offered the following services:

Royal Mail

Tracked 24 - this service aims to deliver the next working day but is not guaranteed.
Tracked 48 - this service aims to deliver within 2 - 3 working days but it is not guaranteed

DHL

UK Express
UK Express by 12

UK Delivery Timescales

We aim to despatch all orders placed before 1pm Monday - Friday on the same working day. At busy times, orders with free shipping may be despatched the following working day.

We do not process orders over the weekend or on Bank Holidays, so if you place your order after 1pm on Friday and throughout the weekend, we will despatch it to you on the next working day.

Royal Mail		We offer Royal Mail Tracked 24 and Tracked 48 Services. Royal Mail delivers 6 days a week in the UK, including Saturdays (not including Sundays). Please note that delivery times are not guaranteed and parcels may occasional take longer than 1-2 days.
DHL UK Express		DHL aim to deliver by the end of the next possible business day
DHL UK Express by 12*		DHL aim to deliver by 12 noon* the next business day
DHL Saturday delivery		Please call us if you need this service

For Timed Delivery Services

We need to have received your order by 1pm, if it is later than 1pm please call to enquire whether it is still possible - if the parcels haven't already been collected by the courier we may be able to help.

For orders placed after 1pm Monday thru Wednesday, parcels will be dispatched the following morning to arrive before noon the day after. For example, an order placed at 7pm Wednesday will arrive before noon on Friday.

For orders placed after 1pm Thursday, delivery will be before noon on the following Monday (excludes Bank Holidays).

For orders placed after 1pm Friday, delivery will be before noon on the following Tuesday (excludes Bank Holidays).

DHL Saturday Service

If you need your order to arrive on Saturday, please place your order before 12 noon on Friday choosing "pay by phone" and call us to get a price.

INTERNATIONAL DELIVERY INFORMATION

Products delivered to destinations outside the UK may, depending on value, be subject to export and import formalities, taxes, VAT, fees, duties or other charges. These are imposed by your local authority.

Taxes and duties will be calculated and charged at checkout for ease of delivery. Please note, the total charge includes a handling fee imposed by the courier. Please contact us should you wish to pay for local taxes, duties and charges locally.

We would strongly advise contacting your local customs office for further information and this website should provide more information and links that may be of use.

https://ec.europa.eu/taxation_customs/individuals/buying-goods-services-online-personal-use/buying-goods/buying-goods-online-coming-from-a-noneu-union-country_en

International Delivery Timescales

We aim to despatch all orders placed before 1pm Monday - Friday on the same working day

We do not process orders over the weekend or on Bank Holidays, so if you place your order after 1pm on Friday and throughout the weekend, we will despatch it to you on the next working day.

Royal Mail Airmail		Tracked and/or signed, where available - delivery timescales vary by country
DHL Economy		DHL aims to deliver within a few days to destinations in Europe.
DHL Express		DHL aim to deliver by the end of the next possible business day. To use DHL's Delivery Time Calculator, click here
DHL AM by 12:00		DHL aim to deliver by 12 noon the next possible business day. To use DHL's Delivery Time Calculator, click here
DHL AM by 9:00		DHL aim to deliver by 9am the next possible business day. To use DHL's Delivery Time Calculator, click here
Couriers may charge a remote delivery fee. If this is the case, it will be built into the price you see at checkout.

Damaged Parcel

If the parcel is damaged upon arrival, please refuse delivery and ask the courier to return the goods to us. Please contact us at support@workshopheaven.com to let us know, so we can promptly arrange for a replacement or refund.

Proof of Delivery

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

We or the courier accept no liability if you, the customer, asks for, or make arrangements with, the courier to have your parcel left anywhere without the need to provide your signature as proof of receipt.

The courier will ask you to complete and sign an authorisation which states “I hereby accept the DHL Terms and Conditions and authorise DHL to deliver my shipment as specified. I release DHL and my Shipper (Workshop Heaven) from all liability for any loss or damage that may result from delivering the shipment according to my request.”

Asking for a parcel to be left in “safe place” is done so entirely at your own risk and we are not responsible if the parcel is not found where you asked it to be left.

Undeliverable Parcels

We do not take responsibility for incorrect addresses input by you, the customer, at the point of check out. Please double check the delivery address carefully when placing your order.

Occasionally parcels are returned to us as undeliverable after failed delivery attempt(s). When we receive a parcel back as undeliverable, we’ll issue a full refund, including the delivery costs unless the address you provided us was incorrect, or the parcel was refused by the recipient, in which case only the cost of goods will be refunded.

If you'd still like to purchase the items in that undelivered parcel, you will need to place a new order. If this repeat order, to that same address, is then returned to us a second time as undeliverable, we will only refund the cost of the goods, and not the delivery charges.

Gift Vouchers

Gift vouchers are auto sent by email free of charge.